Customer Help
Orders and Shipping
We typically process and ship orders within 1-2 business days. Once your order ships, you will receive a Shipping Confirmation email that will include your tracking number.
Once your order is completed, you will receive an Order Confirmation email, and then when your order ships, you will receive a Shipping Confirmation email. The Shipping Confirmation email will include your USPS tracking number, which you can use to track your order via USPS.com.
Powdra’s policy is to never store any of our customers’ credit card information.
For the moment, Powdra only sells and ships within the USA, but we’re working on adding the ability to sell to more countries.
Whenever possible, Powdra will always combine your order into one package to conserve shipping materials.
Returns and Exchanges
We strive to get your order processed as quickly and as accurately as possible, but every once in a while, mistakes do happen. If you receive the wrong item, or if your item arrives broken, please contact us by emailing [email protected] within 30 days of purchase for a refund or replacement. Aside from cases where a customer receives the incorrect product, or where the product arrives damaged from shipping, all orders are final, so please shop with care.
Please contact us at [email protected] within 30 days of purchase, and we will arrange for a refund or a replacement product.
Please contact us at [email protected] within 30 days of purchase, and we will arrange for a refund or a replacement product.
You will receive an email with a pre-paid shipping label (including the return address) once your return is approved.
Feel free to contact us by emailing [email protected].
Please contact us immediately by emailing [email protected], and we will do our best to re-route the shipment. However, if the package has already been delivered, we cannot offer refunds for shipments with incorrect addresses entered by the customer.
We will do our best to accommodate order changes whenever possible. Please contact us immediately by emailing [email protected] to inquire about the possibility of updating an existing order.
We do not currently offer pre-orders for sold out items, but please contact us by emailing [email protected] if you’d like us to alert you when it comes back in stock.